-visionary retail technology solutions for retailers -
Integrity Retail’s goal is to provide complete IT management, maximize system up time and minimize time to resolve issues if and when they occur. Our full service approach provides comprehensive services for desktops, servers, networks, and databases including preventive maintenance for desktops and technical support. IRIS Server Watch is a service that helps us fill our responsibility to be your IT department.
We also minimize the daily hassles involved with using and managing technology, so you can get on with your business; all for one flat monthly fee which you can budget.
IRIS Server Watch service includes all of the benefits of IRIS Desktop Watch plus:
- 24x7x365 monitoring
- Issue escalation & basic fixes
- Event log monitoring
- Back-up log checks
- Anti-virus log checks
- Server Availability – if your server(s) go down, we are notified immediately and can begin identifying and resolving the problem
- Service Availability monitoring
- Monitoring custom performance parameters
- Server health check and analysis of key trends
- Patch Assessment & management
- Service pack updates
- Log maintenance
- Virus definition & prevention
- Server tuning & cleaning
- Low priority services
We provide a rich reporting console to view this data. You will receive reports related to your server(s) health; like checks comprising of server availability, resource utilization for CPU, memory and disk space; and a more advanced report comprising of Event log analysis and in-depth utilization analysis. Apart from monthly monitoring, Integrity Retail provides server error analysis, and when errors are encountered, we work to resolve them. Our performance reports for Oracle monitoring along with executive reporting would provide you information related to processes, memory efficiency, instances, sessions, object maintenance, transactions, table growth and many more parameters. Integrity Retail is proud to use these best of breed solutions:
Overall Network Monitoring IRIS Server Watch does not stop with just your servers. This service also makes an attempt to discover network problems by monitoring a network 24/7, before it is too late. We monitor a network for its link latency, packet loss, availability, traffic, bandwidth utilization; and device CPU load, memory and disk space utilization parameters. Alerts would be sent when potential issues arise. Alerts are generated with the help of a tool that is designed to monitor many brands of network devices like a routers, switches, UPS, etc. All network reports are also available to our customers for their review.
Sample Server Monitoring & Maintenance Schedule & Diagrams:
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