-visionary retail technology solutions for retailers -
Need a more responsive approach to supporting your POS system?
With IRIS POS System Support, we leverage our knowledge of several popular POS systems to provide high quality first-level support to our clients. Your dedicated IT person at IRIS is just a phone call away when your POS system is acting up; meaning you get a quicker resolution than having to call into a helpdesk where you can stay on hold forever, or have to leave a message and wait for a call back.
Does your POS System vendor require you to contact them for support? Let us step in and work with them for you!
Some POS System vendors require you to pay them (monthly, quarterly, annually) for support in order to use their system. If that is the case with your POS System vendor, since IRIS is already an "employee" of yours, we can call in for you to work with the vendor to resolve the issue. Let us take the responsibility of fixing the issue so you can concentrate on your business.
Many retailers ask, "Do you sell POS Systems?" No, we do not. Here's why.
It is our belief that every retailer has their own unique set of needs, and also their own budget for IT and POS Systems. Our goal is to help our clients find the best possible solution for them which also fits their budget. Once that is accomplished, our focus shifts to helping our client maximize the use of their POS System investment through custom reporting, usage of advanced features within the POS System, and using the data they accumulate to help them with things like marketing efforts and improved business financial information.
So what POS Systems do you support?
We have knowledge of systems like Retail Pro, Microsoft RMS, and QuickBooks POS. Some we have more experience in than others. But part of our responsibilities as your outsourced IT company is staying on top of the major POS Systems; so we are continously getting our hands dirty learning these systems.
My POS System wasn't mentioned, can you still help?
Of course! We have been living and breathing POS for the past 11 years. We are quick learners and can even gain certifications in your POS software if they are available. Or, we can work on your behalf with your existing POS vendor on support. When you work with Integrity Retail, we find the situation that works best for you.